General information on privacy and personal data.

Dear players and users of HTL MACEDONIA DOOEL Skopje services. Building and maintaining trust is essential for what we do. Therefore, we are truly committed to transparency in our relationship and privacy protection practices. Any personal information and data disclosed to us, considered personal data, will only be processed if there is a legal basis, i.e., only for a specific purpose, and of course with your consent when necessary. Therefore, we invite you to participate in all our activities with full confidence regarding the protection of your personal and other data. We do not collect or process information or personal data from children.

This document is a Privacy and Cookies Policy and can help you find the necessary information on how we handle your personal data and cookies when you access our website www.htl.mk. Please read this document carefully and in full to learn exactly what personal data we collect, how we collect it, for what purposes we use it, and how we share, store, and disclose your personal data. Our Privacy and Cookies Policy will be regularly updated according to our activities and needs, for which you will be timely informed. If you have additional questions, please contact us directly at: infohtl@htl.mk

Contact information of the Data Controller.

HTL MACEDONIA DOOEL, in accordance with the Law on Personal Data Protection (Official Gazette of R. Macedonia No. 42/2020 and 294/21), acts as the controller of personal data that we process. For more information regarding personal data processing, we encourage you to contact us at any time.

There are multiple ways to contact us, including via phone, email, or live chat. More details can be found on our website www.htl.mk

Our postal address is: 16th Macedonian Brigade No. 25, 1000 Skopje.

Contact details of the Data Protection Officer:

Our Data Protection Officer is Dimitar Gjorgievski. You can contact him via email at d.georgievski@casino-f.com or through our postal address.

How we collect information and personal data we process:

Most personal data and information we process is collected directly from you for one of the following reasons:

• You choose to access our services and resources;
• You visit our website or submit an information request to us;
• You want to attend or have attended an event we organized;
• You applied for a job with us;
• You represent your company or institution in official or business relations with us.

The data we collect is limited to types of information typically found on a business card and generally includes but is not limited to:

• Your first and last name;
• Your job title/position;
• The name of the company/institution where you work;
• Your official email address; and
• Your phone number;

Information we collect while you browse our website (browsing data):

In addition to various types of information you provide to us, we also collect the following technical information, which under certain conditions may still be considered personal data, alone or when combined with other data:

• IP addresses and/or domain names of computers you use when accessing our services;
• URI (Uniform Resource Identifier) addresses of resources requested by your web browser;
• Request time;
• The method your web browser uses to submit requests to the server;
• The size of the file received in response;
• Numerical code indicating the server response status (success, error, etc.); and
• Parameters related to the operating system you use.

Use and sharing of your personal data.

Any personal data you provide is used by us to deliver the highest quality of our services and information listed in this document. We will never sell your personal data to anyone, nor will we provide it to anyone unauthorized for their use. Currently, we do not share your personal data with third parties who could facilitate the delivery of our services. In the future, we plan to use third-party services to send you newsletters if you have consented, but this will be addressed in an updated Privacy and Cookies Policy and announced on our website in due course.

Any personal data obtained during your use of our services is used solely for obtaining anonymous statistical information on our website and for checking its proper functioning to improve service quality. This data is deleted immediately after processing. We do not conduct direct marketing and will not share your information or personal data with third parties for direct marketing purposes unless we have your explicit consent.

Your rights regarding personal data protection:

According to the Law on Personal Data Protection, you have rights that we must inform you about. The rights available to you depend on the purpose or reason for processing your personal data. More information on this topic can be found on the website of the Agency for Personal Data Protection www.azlp.mk or by contacting our Data Protection Officer at d.georgievski@casino-f.com or the Agency at info@privacy.mk. Below are basic details regarding these rights:

1.Right of access.

You have the right to request copies of your personal data from us. This right always applies. Some legal exceptions may limit the information you can receive.

2.Right to rectification.

You have the right to request that we correct information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete. This right always applies.

3.Right to erasure.

In certain circumstances, you may request that we delete your personal data, but this right only applies under certain conditions according to law.

4.Right to restriction of processing.

You have the right to request that we restrict or stop processing your personal data in certain circumstances according to law.

5.Right to object (request to stop processing entirely).

You have the right to object to processing only if the processing of your personal data does not constitute part of our legal obligations or is not in our legitimate interest.

6.Right to data portability.

This applies only to information you provide. You have the right to request that we transfer the information, i.e., personal data you provide, from one organization (controller) to another or provide it to you. This right applies only if we process personal data based on your consent, a contract you are party to, or if the processing is automated or required by law.

7.Right to lodge a complaint.

We adhere to high standards in processing your personal data and information. However, if you have any questions or concerns, contact us at infohtl@htl.mk and we will respond.

If you remain dissatisfied for any reason, you may file a complaint with the Agency for Personal Data Protection at info@privacy.mk.

You will not be charged any fee for exercising the above rights, except when your request involves a particularly large number of operations or activities causing fiscal implications, of which you will be informed in advance. Certain exceptions apply under the Law on Personal Data Protection. We have 30 (thirty) days to process your request according to the law.

To facilitate exercising your rights as a data subject, you can find prepared forms at this LINK. According to your needs, you can download or print the selected form, complete it, and send it electronically to infohtl@htl.mk or in paper form to our postal address.

Attending our event, participating in a seminar, training, or workshop.

Purpose and legal basis for processing:

Our purpose in collecting this information, i.e., personal data, is to organize the event and provide you with appropriate, quality, and acceptable service.

The legal basis we rely on for processing your personal data is your consent.

What you need to know in this case:

If you want to attend any of our events, you will be asked to provide information, including the name of your organization/institution, and if your attendance is confirmed, we may ask for additional preferences and habits for events held in person.

Why we need this information?

Primarily, we use this information to facilitate the event and provide quality service, but in some cases, we also use it to fulfill legal purposes. This information or personal data may also be needed to communicate with you or respond to your requests.

We do not share this information or personal